In the customer support section, you set up your support system – from internal help and email support to integrating external tools like Freshdesk or HelpScout.

Customer Support

Effective customer support is the heart of any successful online academy. It builds trust and ensures that your participants are not left on their own when questions arise. In this guide, we'll show you how to integrate external support tools into your member area or use Mentortools' built-in support tool—including a preview of the contact form. This way, you can offer your users a seamless way to get in touch with you while also strengthening the quality of your offering.


Support Tools

Your first steps to build your courses or communities.

Start with Mentortools

Set up your account in a few minutes

Mentortools is an all-in-one platform that makes it easy for coaches, trainers, and experts to create, manage, and sell online courses, training, and digital membership areas. Thanks to the clear interface, you can professionally present your content without needing technical knowledge.


What is Mentortools?

If you want to switch from another platform to Mentortools, our migration service offers an efficient solution to seamlessly transfer your existing content and members.

Switching to Mentortools: How to Make the Transition Seamless

Mentortools offers a variety of powerful features that allow coaches, trainers, and experts to quickly, easily, and professionally create, manage, and sell online courses, coaching, communities, landing pages, and events.

Overview of All Features

The Mentortools membership area is clearly structured, professionally designed, and provides your participants with an optimal learning experience on all devices. Here you can find out how your membership area is structured and what unique advantages you can expect.


What does your membership area look like?

The “Mentortools Statistics” category contains all the guides for analyzing your course, member, and sales data — clearly organized, easy to understand, and accessible directly from the admin area.

Statistics

The dashboard is your central management area in Mentortools — as an academy owner, this is where you control all functions such as courses, members, sales, and design.

Dashboard

In this article, we show you how to use the Mentortools dashboard to quickly access important key figures for your academy—including members, leads, active users, and orders.

Under **Quiz Results**, you can see how your participants performed on quiz questions — detailed, easy to analyze, and directly linked to individual courses.

Quiz results

In this guide, you will learn how to view the quiz statistics of individual members in Mentortools. You can use this to track if and how a member has completed quizzes within your courses—including their score, result, date, and quiz details.

In this section, you'll find statistics about the certificates that have been issued to your customers.


Certificates 

In this section, you will find statistics about the certificates that have been issued to your customers in your online academy.

Certificates

The leaderboard shows you, as the academy owner, the most active participants — ideal for making progress visible and encouraging learning success in a fun, engaging way.

Leaderboard

In this article, you will learn how to activate, set up, and configure the leaderboard in Mentortools for specific courses or communities. The leaderboard helps you provide your participants with a playful incentive to complete their courses.

Manage and create interactive online courses that excite your members and effectively support their learning progress.

Courses

MentorCloud displays all the files you’ve uploaded in courses or in the dashboard — centrally stored and accessible at any time.

MentorCloud

The MentorCloud is your integrated media library in Mentortools, with which you can clearly manage all your multimedia files in one central location and use them efficiently. Upload videos, audio, PDFs, and images just once and easily use them in all your courses, coaching sessions, and membership areas.


Media library (MentorCloud)

If you want to provide your users with a free PDF or ZIP, PDF, or audio file via a download link, you've come to the right place. In this guide, you will learn how to upload ZIP, PDF, audio, or PDF files and link them so that a download occurs when clicked.


Create a Download Link

In this article, you’ll learn how to change a video’s thumbnail (cover image). This lets you define an image that is shown before the video starts playing.

Change the Video Thumbnail – Cover Image

The course overview shows you all your existing courses in Mentortools – including editing options, status display, and direct access to content.

Course overview

The course overview shows you all the courses in your membership area.

Course Overview 

With Mentortools, you can create your own online course in just a few minutes—without any technical knowledge. You determine how the course is structured, what content it includes, and who gets access.

Create a new course (from scratch)

In this guide, we will show you how to create a finished course in Mentortools in a flash using templates. It's perfect for beginners or for inspiration—simply select a template, customize it, and publish.


Create a New Course Using a Template

Learn how to automatically generate a complete course structure in Mentortools with just a few details using AI—including lessons, descriptions, and learning objectives. It's ideal for a quick start and for creating high-quality courses that save you time.

Create a New Course Automatically with AI


In this guide, you will learn how to create and edit a module in Mentortools, add cover images, and configure settings such as drip release.


Create and Edit a Module

This guide shows you step-by-step how to create a new lesson or edit existing ones in Mentortools—ideal for employee training, coaching programs, or online courses.


Create and edit lessons

Modules help you organize your courses by topic – here you’ll learn how to create, edit, and fill modules with lessons or submodules.

Module

A module in Mentortools is a logical grouping of several lessons within a course. It helps you to structure your course content clearly—for example, into thematic blocks, weekly sections, or levels of difficulty.
With modules, you create a clear navigation for your participants and significantly improve their learning experience.

Module – Create module

In this guide, you will learn how to adjust the basic settings of a module in Mentortools—its name, description, and also the cover image.

Module – Main information

The module settings in Mentortools allow you to specify exactly when the module is released to your customers—whether it's immediately or after a certain time. You will also learn how to duplicate or delete a module from your course.

Module – Settings

The module in Mentortools is a top-level structural element that brings together multiple lessons. It serves to divide the course into logical sections—for example, by topics, weeks, or learning objectives. By dividing it into modules, your participants get a better overview, clearer orientation, and higher motivation. This guide explains what a module is, what you can use it for, and how it fits into the overall structure of the course.


Module – Basic information

In this category, you’ll learn everything about creating, managing, and structuring your courses – from the first course draft to publication.

Course

In Mentortools, you can quickly and easily set important basic information for each course to offer your participants a clear overview and present your offering professionally.
Here you can find out what basic information you can set and how to use it optimally.

Course – Basic information

Course – Access

In Mentortools, you can easily set up and manage payments for your courses. In this guide, you will learn how to set up payments for your online courses.


Course – Payments

With the course settings in Mentortools, you can individually adapt your courses to your needs. Here, you'll learn about the important settings you can make to optimally control and manage your courses.

Course – Settings

In this guide, you will learn what a direct link is, where to find it, and when you need it.

Use a Direct Link

Submodules show you how to structure content within a module – ideal for dividing complex topics into clear, manageable units.

Submodules

With the help of submodules, you can make the structure of your courses clearer, organize content better, and thus significantly improve your participants' learning experience. Here, you will learn step-by-step how to create a new submodule in Mentortools and use it effectively.


Submodules – Creating Submodules

Submodules – Edit submodule

If you no longer need a submodule or want to reorganize the structure of your course, you can easily delete it. However, pay attention to a few important points so you don't lose any important lessons or data. Here is a guide on how to remove a submodule from your online course.

Submodules – Deleting a Submodule

Lessons are the core learning units of your courses – here you’ll learn how to create, structure, and enrich content with media.

Lesson

In Mentortools, every course consists of multiple lessons that represent individual "chapters." A lesson can contain a video, text, downloadable files, and other content. You can add new lessons with just a few clicks, easily upload content, and customize them according to your needs—all without any prior technical knowledge.

Lesson – Create lesson

In this guide, you will learn how to edit/add content to a lesson in Mentortools. You can directly insert texts, videos, PDF files, and other materials into the lesson to create a captivating and valuable learning experience for your participants.

Lesson – Lesson Contents

In this guide, you will learn how to adjust the Main information of a lesson in Mentortools—specifically, the title, description, and cover image.

Lesson - Main information

In every lesson within Mentortools, you have the option to upload attachments for download, such as PDF files, worksheets, presentations, or other documents. These materials help your participants deepen their knowledge.

Lesson – Attachments

The settings for a lesson in Mentortools allow you to define exactly when the lesson is unlocked for your customers—either immediately or after a specific period of time. You will also learn how to duplicate or delete a lesson in your course.

Lesson – Settings

The lesson is the fundamental "building block" of every course in Mentortools. It represents its own chapter within the course structure and contains all the materials a participant should work through—for example, videos, audio files, texts, or downloadable attachments. Lessons help you to organize your content into logical and easy-to-understand sections. This guide gives you an overview of the most important functions, uses, and benefits of lessons.


Lesson – Basic information

“Deep Links” let you send users directly to a specific lesson. This means that if you have a deep link to a lesson and send it to your members, they can open that lesson with a single click. The benefit is that users don’t have to search for a module or a lesson. In this guide, you’ll learn how to create and configure such deep links.

Lesson – Deep Links for Direct Access to the Lesson

Quiz guides show you how to create interactive questions to test your participants’ knowledge and enhance their learning success.

Quiz

With Mentortools, you can create interactive quizzes that help participants acquire knowledge in a fun way while also checking their learning progress. In this guide, we will show you, step by step, how to create a quiz, add questions, and insert it into your course.

Quiz – Create quiz

This guide will show you how to manage the content of a quiz in Mentortools. This includes creating, editing, and organizing questions within an existing quiz.


Quiz – Quiz content

This guide will show you how to adjust the main information of a quiz in Mentortools—its name and the cover image.

Quiz – Main Information

In this guide, we will show you, step by step, how to adjust the settings of a quiz you have already created in Mentortools. You'll learn how to change important settings for a specific quiz.


Quiz – Quiz settings

The settings for a quiz in Mentortools allow you to specify exactly when the quiz is available to your customers—whether it's unlocked immediately or only after a certain period of time. You'll also learn how to duplicate or delete a quiz in your course.

Quiz – Basic settings

Use a variety of practical tools to make your content more engaging and simplify the management of your offerings.

Tools

Landing pages in Mentortools help you create customized sales or registration pages for your courses – all without any programming knowledge.

Landing Pages

Erste Schritte mit dem Landing Page Builder in Mentortools

This guide shows you how to quickly create a landing page in Mentortools using a template—ideal for sign-up pages, freebies, or challenges.


Landing Pages – How to Create a New Landing Page with a Template?

This guide will show you how to access the old landing pages in Mentortools. This feature can be useful for reviewing earlier versions of your pages or editing existing pages that were created in the old system. You can then transfer them to the new editor, edit them, and publish them again.

Landing Pages – Old Landing Pages

Welcome to your ultimate guide for creating perfect landing pages! In this tutorial, I'll show you how to easily create and edit your own landing page using the Landing Page Editor. Whether you're a complete beginner or already have some experience, we'll go through all the important functions step-by-step, from the basics to the small but effective details. Let's design your dream landing page together!


Landing Pages - Create and edit a new Landing Page

This guide shows you how to create a new landing page in Mentortools—ideal for freebies, webinars, or sales pages.

If you want to learn how to build a landing page from scratch with the Landing Page Editor, click here to check out the tutorial.


Landing Pages – Basic Settings

Opt-in processes determine how users sign up for your course or newsletter – either via single or double opt-in, fully GDPR-compliant and flexibly adjustable.

Opt-in processes

With an opt-in process, you can legally collect email addresses via landing pages. For you to be allowed to send automated emails to your contacts, they must confirm their email address after signing up.


Opt-in Processes – Overview

In this article, you will learn how to create and properly link an opt-in process for lead generation.


Opt-in Processes for Lead Generation

Events allow you to create workshops, live calls, or other appointments directly in your academy’s calendar – visible to your participants and bookable with just a few clicks.

Events

With the Events feature in Mentortools, you can show your participants live dates like webinars, workshops, coaching sessions, or Q&A sessions directly in the members' area.

Events – Calendar overview

The Events feature in Mentortools allows you to display all important live dates like webinars, workshops, coaching sessions, or Q&A sessions directly in your members' area.

Events – Create and Edit Events

With Mentortools, you can adjust your events at any time, whether the Zoom link changes, the date is moved, or you just want to add some extra information. This editing feature is super practical if something changes during your program or if you simply want to use an event multiple times, for example, for regular live calls.

Events – Editing an Existing Event

Sometimes you have to delete a planned event in Mentortools—for example, because the date is canceled, you made a typo, or the event was accidentally created twice. With just a few clicks, you can permanently remove an existing event. After that, it will no longer be displayed in the backend or the members' area.

Events – Deleting an Event

The leaderboard shows the most active participants in your academy – ideal for boosting motivation through gamification and making learning achievements visible.

Create and Edit a Leaderboard

The shoutout box lets you display personalized messages or highlights directly on your participants’ dashboard – perfect for announcements, motivation, or current updates.

Shoutout-Box

A very popular marketing feature is the Shoutout Box, which immediately catches the eye and grabs attention. It's essentially a news alert.

Shoutout Box – Settings

With the AI video tool, you can automatically create professional videos from PowerPoint presentations—complete with an AI voice and an animated avatar for a modern, personal learning experience.

Create Videos with AI

With the new AI video creation feature in Mentortools, you can easily generate training videos for your courses—complete with avatars, an AI voice, or your own voice recording. In this guide, we'll show you everything you need to know, from activation to uploading your presentation.

Creating Videos with AI in Mentortools

Optimal Audio Quality for Your AI Video in Mentortools

Here, you'll learn where and how you can set up certificates in your online academy. The certificates serve as proof of participation or course completion and can be issued automatically based on predefined rules.

In this guide, you will learn where and how to create certificates in your online academy. The certificates serve as proof of participation in or completion of a course and can be automatically issued to your members based on predefined rules.


Create and Edit Certificates

In this guide, you will learn where and how to assign certificates to a course. You can set whether a certificate is available immediately or only after the completion of other lessons or a quiz.

Adding a Certificate to a Course

In this tutorial, you will learn how to see an overview of all your members' certificates and how to quickly and easily find the certificates of a specific member.

Certificate Statistics

AI Assistant

Your own Whitelabel Course Platform for Coaches: Courses, Community & Automation in one place.

Mobile App

With our Mentortools App feature, it is now possible to book your own app, in which I can make your courses available to your customers via the Google Play Store and the Apple App Store. This app provides a user-friendly platform to deliver content and interact with your customers. By being available on both platforms, you can reach a wider audience and effectively scale your service.

Your mobile app in the Google Play Store and Apple App Store

In this article, you will learn how to start the process of ordering your own mobile app from Mentortools. With just a few clicks, you can submit the application and begin your journey toward having your own app on the Google Play Store and Apple App Store.

Mobile App – Order the app

In this article, you will learn how to create a Google Play Developer account and grant our team access. This step is necessary for us to publish your app on the Google Play Store. You will learn how to set up the account, manage user data, and create a merchant account to offer paid content.

Creating and Granting Access to a Google Developer Account

In this article, we will show you how to create an Apple Developer Account and then grant our team access. This step is required for your app to be successfully published on the Apple App Store. We will guide you through the registration, verification, and access sharing of your account—step by step.

Creating and Granting Access to an Apple Developer Account

To allow your mobile app to send push notifications to you and your customers, you need to take an additional step. It's important to create a project in Firebase.

How do I create a free FCM account?

If you want to open a developer account in the Apple App Store and the Google Play Store, you must provide a D-U-N-S number during registration as a company or organization.

How do I get a D-U-N-S number?

Creating and Granting Access to a Facebook Developer Account

Creating a business account on the Google Play Store

In this article, you will learn how to confirm the final details for your app before the development process begins. This step is crucial because Mentortools will only process all the information and release the app for development with your explicit confirmation.

Mobile App – Data Confirmation

In this article, you will learn what information you need to provide in Mentortools to approve your own app for publication on the App Store and Play Store. This step is crucial so that we can correctly display your courses in the app and ensure your business model complies with Apple and Google's guidelines.

Mobile App – Release Information

Support articles for customizing the design of your Mentortools platform.

Design

Under *Look & Feel*, you manage key design elements such as colors, fonts, and logos – ensuring your entire academy presents a consistent appearance. Here, you can incorporate your own corporate identity.

Look & Feel

Under Look & Feel, you manage central design elements like colors, fonts, and logos so your entire academy has a consistent look. Here you can incorporate your own corporate identity.

Look & Feel – General Appearance

Look & Feel – Branding

Look & Feel – Footer

The registration or login page allows your participants to securely log in to your member area. Design it to be welcoming and consistent with your platform.

Login page

The login page allows your participants to securely log in to your member area. Design it to be inviting and to match your platform.

Login Page – Texts

Login page – Images

In *Academy Design*, you customize the appearance of your platform – from colors and logos to fonts and layouts, all fully aligned with your branding.

Academy design

In this article, you will learn how to set up the Academy Design for your member area.

Academy Design – Welcome Block

Academy Design – Course List

Academy Design – Course Details

Academy Design – Lesson View

With the custom menu, you can design your academy’s navigation to your liking – add your own links, pages, or menu items to match your offerings.

Individual menu

The custom menu allows you to easily customize the individual menu items for your members. You can set your own names and also add your own items.