FAQ – Frequently Asked Questions.
Do you have a question? No problem! In our FAQ section, we’ve collected the most important answers for you so you can quickly find what you’re looking for.
- I Forgot My Password?
- Activate Registration
- Generate and Integrate Affiliate LinksIn Mentortools, you can leave ready-made Affiliate Links via the payment provider Digistore24 that are needed for promoting the available products.
- Activate or Deactivate a Course
- Delete Opt-In ProcessIf you currently have an active Opt-in Process that you no longer need, you can delete it as follows.
- Delete Landing Pages
- Change / Customize Access Data
- Unlock Modules and Lessons by Time
- Upload PDF to Course ContentYou have the option to link a PDF in your lessons (course content) that users can download.
- Use Your Own Domain
- How to Connect Digistore24 with Mentortools
- How Do I Connect Mentortools with Copecart?
- Where to Find My Mentortools Invoices
- Change/Move the Order of Courses, Modules, and Lessons
- Digistore API KeyTo get the DigiStore24 API Key, please first go to the DigiStore Vendor View. Note that you must be logged in as a "Vendor".
- Verify Domain in Facebook
- Group Courses by Category
- Manually Add Members
- Linking a Landing Page in Facebook as a Post or a Comment
- Change the Order of Blocks in Lessons
- Extend Course Access
- Remove Course Access
- Display of Lesson Images
- Clear Browser CacheYou should clear your browser data at least once every week, if possible. Depending on how many programs you use and how often, it can lead to content and functions being displayed or loaded incorrectly. You will learn how to clear your browser cache in this article.
- Import Customers with a CSV File
- What is a Private Browser Window?
- How to Test Your Member Area
- How Do I Change the Payment Method for My Mentortools Account?
- Switch Between Digistore Affiliate and Vendor View
- Optimal Video Size, File Formats, and Video Compression
- Assign a Community to a Course
- Image File Sizes – Logos, Covers, and Branding SettingsIn this guide, you will find everything about the Design Settings: Recommended formats & sizes for your Branding in Mentortools.
- How Do I Set a Social Media Image?
- How Do I Connect Mentortools with Zapier and Test the Connection?
- How Do I Allow Mentortools to Send Emails on My Behalf with SPF?SPF (Sender Policy Framework) is an entry in your domain's DNS server that allows Mentortools to send emails on your behalf. It enables email servers to check the authenticity of emails by verifying the sender data of the server the email originated from. This can help reliably send your emails, such as course access or welcome emails, and prevent them from ending up in SPAM.
- How to Use Mentortools as a Mobile Icon?
- How Do I Create a Download Link?
- How Do I Test My DigiStore24 Connection?
- How Do I Test My Copecart Connection?
- How Do I Connect Mentortools with ThriveCart?
- How Do I Connect Stripe with Mentortools?
- How Do I Connect Ablefy (Elopage) with Mentortools?
- How Do I Change the Imprint in Email Notifications?Sometimes it's necessary to change individual details in your public information because your address, phone number, or email address may have changed.
- How Do I Create a Video with AI?
- How to Connect WooCommerce with Mentortools (Zapier)
- How to Connect Shopify with Mentortools (Zapier)
- How to Connect WooCommerce with Mentortools (Make)
- How to Connect Shopify with Mentortools (Make)?
- Create an “Advent Calendar” in Mentortools (Dec 1–24)